A Professional Approach Backed by Family Values

 

When Felix Duarte transitioned into a career as a title representative, he did so with the complete support and encouragement of his brothers, who were already established within the industry. Older brother Joe, currently Assistant County manager with Ticor Title, and Tomas had built a thriving business network within Orange County. A graduate of the University of Southern California with a Doctorate degree in Physical Therapy, Felix looked forward to the opportunity to explore new professional challenges and to help expand the family’s title business. As Team Duarte, Tomas and Felix now boast nearly 20 years’ combined title experience, offering service that is relationship-driven and highly individualized to meet the unique needs of every client with whom they work.

Team Duarte utilizes a well-balanced approach to business. With a background in sales and a personable nature, Tomas is known for his ability to build relationships among colleagues and clients alike. “He’s someone who brings people together,” remarks Felix. “Tomas is naturally outgoing and can relate to a range of personality types. He’s very dedicated to his work, and to helping to facilitate a successful transaction.” Detail-oriented and systematic, Felix keeps his team – and their clients – up to date on industry changes and issues. Together, notes Felix, the team is a cohesive group that remains focused on providing exceptional customer service to their large base of clients.

“As brothers and business partners, Tomas and I support each other in every way that we can, which results in a better experience for our clients,” states Felix. “Our business is shared, and we are in constant communication with each other to ensure that we are on top of every transaction in which we are involved.”

A proactive approach, says Tomas, is the key to success. “The title industry is interesting,” he reflects. “Relationships drive the business, but if a representative isn’t detail-oriented, client satisfaction can suffer. We follow every order, from opening to close of escrow, and provide our clients with ongoing feedback throughout the process.” The team’s vast experience and distinct backgrounds allows them to better handle unexpected challenges and issues. Says Felix, “While every transaction is different, we are very familiar with the types of situations that can occur throughout the course of the real estate process. We not only are prepared to address issues quickly and effectively, but we are also committed to maintaining direct, open communication with our clients. If a problem does arise, we want them to have the information necessary to act accordingly.”

They are proud to continue their careers with Ticor Title, and Tomas and Felix assert that the company allows them to offer a level of service and a wealth of resources that is unmatched within the industry. “We expect our customers to have a top-notch experience every time they are in contact with our office,” says Felix. “From our customer service team to the title unit group, we want every client to feel like he or she received great service and was treated with respect and care.” Adding value to the efforts of Team Duarte are individuals like Cindy Fern, a title officer with over 25 years of industry experience. “She is one of the best within Orange County, well known and respected by her peers,” observes Felix. Customer service specialists Archie Johnson, Trinity Alexander and Wayne Shores act as auxiliary members of Team Duarte, developing their own relationships with customers to ensure that their wants and needs are consistently being met. “Our team as a whole prides itself on being reactive, friendly, courteous, attentive and expedient in providing the services and solutions our clients seek,” says Felix. “That has enabled us to continue to build a strong base of repeat and referral customers.”

Backed by Ticor Title’s reputation and resources, Team Duarte is able to provide their customers with highly reliable and effective services. A member of the Fidelity National Financial family of companies, Ticor Title boasts over a century of success in the title business. Recognized as an industry leader, the company maintains its competitive edge through advancements in automation software designed to streamline efficiency and efficacy of the title process. The development of proprietary software programs and a commitment to implementing ongoing technical tools enables Ticor Title and its agents to best meet the changing needs of real estate professionals and consumers.

Dedicated family men with two children each, Tomas and Felix enjoy the opportunity to successfully balance their professional and personal lives, while continuing to build their business throughout Orange County and Southern California. They handle a range of transactions including equity, foreclosure and commercial properties, and work with English- and Spanish-speaking customers. Active within the local community, Felix is on the Board of Directors with the Orange County chapter of the National Association of Hispanic Real Estate Professionals (NAHREP), a non-profit organization whose mission is to empower real estate professionals to increase sustainable home ownership opportunities in local communities.

TEAM DUARTE

teamduarte@ticortitle.com

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Tomas Duarte
714.272.9552
tomas.duarte@ticortitle.com

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